Frequently Asked Questions – Accommodation

  • What is your cancellation policy for lodging?

    Lodging

    All hotel reservations shall be paid at the time booked. All hotel reservations may be cancelled up to 7 days in advance for a full refund. Any hotel reservations cancelled within 7 days but up to 48 hours prior to arrival (3:00pm of your check in day) shall be issued a resort credit in the full amount of the booking for use within the current season. Any cancellations made within 48 hours of arrival shall receive no refund or credit.

    Extenuating Circumstances

    Should surf be cancelled by the resort for any reason, the customer will be offered a priority credit for future use. Such a credit will have no expiration.

    Trip Insurance

    Anyone purchasing Trip Insurance to cover their surf or lodging reservation will be entitled to receive a full refund of amounts paid once they have provided proper documentation.

  • Are you allowed pets?

    Starting from now you are! You are allowed 1 dog per cabin for an additional pet fee of $100.

    No pets are allowed in the hotel, surf park or water activities area.
    Dogs are allowed by the cable beach on leash.

  • Are activity passes included in the accommodation fee?

    Why yes! You receive 2 adult activity passes for free, and all kids activity passes for free (ages 6-16 years old) – this is included as part of the resort fee. Any additional passes you may require can be purchased at the front desk on the day. For the VIP cabins and hotel suite – you receive 4 adult activity passes, and all kids activity passes for free (ages 6-16 years old).

  • Is surf time included in the accommodation fee?

    No 🙁 You need to book your surf sessions separately. Or have us book them as part of your Stay and Surf package!

  • Can you smoke in the accomodation?

    Oh heavens no! If there is any signs smoking has occurred in our cabins, houses or hotel rooms – this will incur a hefty fee of $350 when you check out.

  • Can we check in early/check out late?

    If your accommodation is free the night before or following night we can accomodate early check in and late check out times for an additional cost.

  • Do your RV spots have hook ups?

    Yes ma’am! All our RV sites have 30 and 50 amp electrical, water, and septic/sewerage hook ups.

    Each RV site can accomodate 2 vehicles plus an RV under 40′.

    *Our RV spots have a height limit of 14ft.*

    RV Spot 1 (74x 20)

    RV Spot 2 (74×20)

    RV Spot 3 (65×20)

    RV Spot 4 (55×25)

    RV Spot 5 (55×20)

  • Are there cots available?

    But of course! These are available upon request – just ask out front desk crew for help!

  • When is check in/check out?

    Check in is 3:00pm.

    Check out is 11:00am.

  • Can we bring tents for the RV spots?

    Sure! All RV spots can accomodate 40″ RVs with additional space.

  • Can we stay long term in the RV spots?

    We limit our RV bookings to 1 week at a time 🙂